Using the Telephone 销售人员常用电话用语

Using the Telephone

Making telephone calls is an important part a secretary s work. When Mr Shelli wants to speak to someone on the telephone, Maria gets the call for him. Today Mr Shelli wants to talk to. Mr Kola of the National Bank. Here he is asking Maria to get the call for him.

MR SHELLI: I d like to speak to Mr Kola of the National Bank, would you get him on the phone,please?

MARIA: Certainly, I ll do it at once, Mr Shelli. Now what s Mr Kola s number? Ah,here it is ... five, three, zero,double six.

ROSE: Switchboard, can I help you?

MARIA: Good morning, Rose. Maria here.Could I have an outside line,please?

Good morning, Rose. Maria here.Could I have an outside line,please?

ROSE: Oh, hello, Maria. Hold the line a moment.

There you are, you ve an outside line now, you can hear the dialling tone^1.

MARIA: Thank you. Five, three, zero, six, six.

Thank you. Five, three, zero, six, six.

2ND OPERATOR^{2: National Bank.Good morning,can I help you?}

MARIA: Good morning, would you put me through to Mr Kola please?

Good morning, would you put me through to Mr Kola please?

2ND OPERATOR: MR Kola? Certainly. Who s calling him?

MARIA:Mr Shelli of Modern Office Limited would like to speak to him.

2ND OPERATOR: Thank you. Hold the line, please.

MR KOLA: Kola speaking.

2ND OPERATOR: Good morning, Mr Kola. I have a call for you from Mr Shelli of Modern Office Limited.

MR KOLA: Thank you, Operator, put him through, please.

MARIA: Mr Kola?

Mr Kola?

MR KOLA: Kola speaking.

MARIA:Oh, good morning, Mr Kola. Mr Shelli is calling you. Would you hold the line a moment please. I ll hand you over. Mr Shelli?

MR SHELLI: Yes?

Yes?

MARIA: Mr Kola s on the line now, Mr Shelli. Will you take it in here please?

Mr Kola s on the line now, Mr Shelli. Will you take it in here please?

MR SHELLI:Thank you Maria. Hello, is that Mr Kola?

MR KOLA: Good morning, Mr Shelli.

MR SHELLI: Ah, good morning, Mr Kola, how are you?

Ah, good morning, Mr Kola, how are you?

MR KOLA: Fine, thanks, and you?

MR SHELLI: Very well, thank you.

Very well, thank you.

MR KOLA: I m glad to hear it. Well, what can I do for you, Mr Shelli?

MR SHELLI: Well, I m going to Europe next week and I d like some travellers^{3 cheques. 7,000 dollars say…}

Well, I m going to Europe next week and I d like some travellers cheques. 7,000 dollars say…

MR KOLA: 7,000 dollars. Yes certainly I can fix that for you. So you re going to Europe, are you?

注释：

☆switchboard 交换机、总机

☆an outside line 外线

☆dialling tone 电话的拨号音

☆travellers cheques 旅行支票

☆to fix 办理、解决

☆to book a call 预约电话

☆international operator 国际电话话务员

☆a personal call 受话人直接通话的电话